Group Rooms Coordinator

Socket.dev; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Los Angeles Hotel in downtown Los Angeles is seeking a Group Rooms Coordinator to ensure all group bookings are processed efficiently. You will collaborate with Sales, Convention Services, Catering Sales and Conference Services Managers to maximize guest satisfaction and hotel revenue.

The role requires coordinating group blocks, attending meetings, running arrivals lists, managing reservations for accuracy, and supporting billing and VIP reservations.

Qualifications

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed and able to maintain excellent organizational skills in a fast-paced environment.
• Ability to multi-task while working on up to 50-60 future groups.

Responsibilities

• Review group blocks for cut off date extensions and ensure blocks are created and monitored correctly.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates and no-show reports.
• Check for duplicate reservations by calling multiple same-name reservations for accuracy.
• Check group reservation errors and contact caller or group contact to verify information.
• Coordinate with Convention Service Manager and Group Clients on room lists, changes and billing.
• Complete Group Commission Report after group departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations and contact caller if needed.

Skills

Excellent communication

Highly detailed

Multi-tasking

Organizational skills

Tools

Delphi

Opera ORS

Opera PMS

Microsoft Office

Excel

Word

Job description

Omni Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciative. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Overview

The Group Rooms Coordinator ensures that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. In addition, in this role works closely with the hotel's Catering Sales & Conference Services Managers to assist in providingexceptional guest experience and maximizing hotel revenue opportunities.

Responsibilities:

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, aftergroup’s departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservationsdaily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create andmaintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers andOmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for allno-shows, cancelations, and deposits.
• Assist Conference Services and Catering team as assigned.

Qualifications:

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able tomaintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.