Group Reservations & Rooms Coordination Specialist

Omni Hotels & Resorts; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts in Richmond, VA seeks a Group Rooms Coordinator to ensure group bookings are processed efficiently and accurately, coordinating with Sales, Convention Services, Reservations, and Revenue Management.

You will review blocks, attend meetings, run arrivals lists, verify guest names, manage non-guaranteed reservations, and handle group billing and commissions while maintaining high service standards.

Qualifications

• Knowledge of luxury hotel service standards (4‑diamond/4‑star).
• Experience in Luxury Hotel Customer Service / Reservations preferred.
• Proficient with Delphi, Opera ORS, and Opera PMS.
• Experience with Passkey, Nomadix CMS, and iMeeting Planner app preferred.
• Proficient with Microsoft Office (Excel/Word).

Responsibilities

• Review group blocks for cut-off date extensions and monitor blocks before, during, and after dates.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future dates and no-show reports.
• Check for duplicate reservations by calling multiple same-name bookings to verify guest details.
• Check group reservation errors and contact the caller or group contact to verify information.
• Report to Reservations Manager and Director of Revenue Management.
• Collaborate with Convention Service Manager and Group Clients on group lists, changes, and billing as per contract and email history.
• Complete Group Commission Report after the group’s departure.
• Monitor room type availability daily and non-guaranteed reservations, contacting callers as needed.
• Create and maintain group and transient room blocks with accurate billing information.
• Complete competition rate analysis as needed.
• Handle in-house reservations calls from customers and OmniRez agents.

Skills

Four-diamond service standards

Excellent communication

Strong organizational skills

Group multi-tasking (50–60 groups)

Tools

Delphi

Opera ORS

Opera PMS

Passkey

Nomadix CMS

iMeeting planner

Microsoft Office

Excel

Word

Job description

Omni Hotels & Resorts in Richmond, VA seeks a Group Rooms Coordinator to ensure group bookings are processed efficiently and accurately, coordinating with Sales, Convention Services, Reservations, and Revenue Management.

You will review blocks, attend meetings, run arrivals lists, verify guest names, manage non-guaranteed reservations, and handle group billing and commissions while maintaining high service standards.