Group Rooms Coordinator

Socket.dev; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Richmond Hotel is seeking a Group Rooms Coordinator to ensure efficient handling of all group bookings and support the Reservations Manager in daily operations. You will maintain accurate group room blocks, monitor arrivals and billing, and coordinate with the Convention Service Manager and clients to resolve issues.

The role requires experience in luxury hotel customer service and proficiency with Opera PMS, Delphi/ORS, and related tools.

Qualifications

• Experience in Luxury hotel reservations or customer service.
• Proficient with Opera PMS and Delphi/ORS.
• Familiar with Passkey, NomadixCMS and iMeeting Planner.
• Excellent communication and highly organized.
• Ability to manage 50–60 future groups.

Responsibilities

• Review group blocks for cut off date extensions, and ensure they are created and monitored correctly.
• Attend weekly group pickup meetings.
• Run group arrivals lists daily for future arrival dates and no-show reports.
• Check for duplicate reservations and verify guest names and special requests.
• Check for group reservation errors and contact caller to verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Coordinate with the Convention Service Manager and group clients on changes and billing.
• Complete Group Commission Report after group departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily and cancel when needed.
• Create and maintain group and transient room blocks with correct billing.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents.
• Monitor Internet and FIT bookings, availability, and billing.
• Assist in VIP and internal reservations and communicate issues to supervisor.
• Assist in fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancellations, and deposits.

Skills

Customer service

Excellent communication

Attention to detail

Organizational skills

Multi-tasking

Tools

Delphi

Opera PMS

Opera ORS

Passkey

NomadixCMS

iMeeting Planner

Microsoft Office

Excel

Word

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Group Rooms Coordinator

Overview

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, after group’s departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.