Group Rooms & Reservations Coordinator

Omni Hotels & Resorts; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Hotels & Resorts in Los Angeles is seeking a Group Rooms Coordinator to ensure efficient handling of group bookings. You will work with Sales, Convention Services, Catering, and other teams to maximize revenue and guest satisfaction.

The role requires experience in luxury hotel reservations, strong communication, and excellent organization in a fast-paced environment. Significant interaction with group clients and internal departments is expected.

Qualifications

• Experience in Luxury Hotel Customer Service or Reservations is strongly preferred.
• Proficient with Delphi, Opera ORS, and Opera PMS.
• Strong Microsoft Office, Excel, and Word skills.
• Excellent, professional communication and highly detailed with strong organization.

Responsibilities

• Review group blocks for cut off date extensions and monitor blocks pre-, during and post dates.
• Attend weekly group pick-up meetings.
• Run daily group arrivals lists and no-show reports.
• Check for duplicate reservations and verify guest names and requests.
• Contact callers to verify information and correct group reservations.
• Coordinate with Convention Service Manager and Group Clients on group rooming lists and billing per contract.
• Complete Group Commission Report after the group’s departure.
• Monitor room type availability and non-guaranteed reservations daily.
• Create and maintain group and transient blocks with correct billing.
• Research and handle travel agent commissions, no-shows, cancellations and deposits.
• Assist Conference Services and Catering teams as needed.
• Take in-house reservations calls for on-property assistance.
• Monitor Internet and FIT bookings, availability, and billing.
• Assist VIP and internal reservations and report issues.
• Assist with all fax and email reservations.

Skills

Customer service

Communication

Multitasking

Group bookings coordination

Organization

Tools

Delphi

Opera PMS

Opera ORS

Microsoft Office

Excel

Job description

Omni Hotels & Resorts in Los Angeles is seeking a Group Rooms Coordinator to ensure efficient handling of group bookings. You will work with Sales, Convention Services, Catering, and other teams to maximize revenue and guest satisfaction.

The role requires experience in luxury hotel reservations, strong communication, and excellent organization in a fast-paced environment. Significant interaction with group clients and internal departments is expected.