Luxury Front Office Team Lead | Guest Experience Champion

The Colonnade Hotel Corp; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Colonnade Hotel Corp in Boston seeks an Assistant Front Office Manager to help direct Front Office operations and coach the team to deliver outstanding guest service. You will partner with the Front Office Manager and Director of Front Office to drive service quality, profitability, and staff development.

Responsibilities include guest check-in/check-out, room inventory oversight, systems management, policy implementation, and cross-department coordination with Housekeeping, Engineering,

Qualifications

• Minimum two years supervisory experience of Front Office or Guest Services management at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the Opera system will be helpful.
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively with Housekeeping, Engineering, Catering and Sales to ensure smooth operations.
• Stay poised and calm under pressure.
• Position will require a varied schedule including evenings, nights and weekends.
• Excellent time management skills.
• Good knowledge of computers and hospitality software.
• Strong attention to detail and courteous environment.

Responsibilities

• Assist in directing and administering Front Office operations.
• Coach and support the Front Office team.
• Oversee guest service, check-in/check-out, and room inventory.
• Enforce guest service standards and policies.
• Collaborate with Housekeeping, Engineering, Catering and Sales for smooth group handling.
• Manage scheduling to optimize financial performance and guest satisfaction.

Skills

Supervisory experience

Motivate staff

Opera PMS

Front Office training

Scheduling

Guest service standards

Communication

Time management

Hospitality software

Detail-oriented

Tools

Opera PMS

Job description

The Colonnade Hotel Corp in Boston seeks an Assistant Front Office Manager to help direct Front Office operations and coach the team to deliver outstanding guest service. You will partner with the Front Office Manager and Director of Front Office to drive service quality, profitability, and staff development.

Responsibilities include guest check-in/check-out, room inventory oversight, systems management, policy implementation, and cross-department coordination with Housekeeping, Engineering,