Assistant Front Office Manager

The Colonnade Hotel Corp; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Colonnade Hotel Corp in Boston seeks an Assistant Front Office Manager to help direct Front Office operations and coach the team to deliver outstanding guest service. You will partner with the Front Office Manager and Director of Front Office to drive service quality, profitability, and staff development.

Responsibilities include guest check-in/check-out, room inventory oversight, systems management, policy implementation, and cross-department coordination with Housekeeping, Engineering,

Qualifications

• Minimum two years supervisory experience of Front Office or Guest Services management at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the Opera system will be helpful.
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively with Housekeeping, Engineering, Catering and Sales to ensure smooth operations.
• Stay poised and calm under pressure.
• Position will require a varied schedule including evenings, nights and weekends.
• Excellent time management skills.
• Good knowledge of computers and hospitality software.
• Strong attention to detail and courteous environment.

Responsibilities

• Assist in directing and administering Front Office operations.
• Coach and support the Front Office team.
• Oversee guest service, check-in/check-out, and room inventory.
• Enforce guest service standards and policies.
• Collaborate with Housekeeping, Engineering, Catering and Sales for smooth group handling.
• Manage scheduling to optimize financial performance and guest satisfaction.

Skills

Supervisory experience

Motivate staff

Opera PMS

Front Office training

Scheduling

Guest service standards

Communication

Time management

Hospitality software

Detail-oriented

Tools

Opera PMS

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?

The independently owned, elegant Colonnade Hotel is nearby toBoston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay. If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you. This position will be responsible for supervising/managing/overseeing the Front Office.

Job Description:

As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your meaningful contribution will helpto ensure profitability, exceptional service, quality and value to each guest throughout their stay. The 'AFOM' also helps to oversee and nurture door and bell staff including selecting, training, and developing the team.

Additional responsibilities include, but arenot limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, systems use and management, policy andprocedure implementation and enforcement.

To become an integral part of the Front Office Management team you will need:

• Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the operation system Opera will be helpful!
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
• Stay poised and calm under pressure.
• Position will be required to work a varied schedule that includes evenings, nights, and weekends.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Exceptional detail in follow-up.
• Create and foster a courteous, friendly, professional work environment.

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

• We offer competitive wages.
• We offer comprehensive benefits for full-time employees.
• It is an independently run, family owned iconic hotel.

Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem Colonnade Hotel.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.