Assistant Front Office Manager - Luxury Hotel Leadership

The Colonnade Hotel; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Benefits for full-time employees

Job summary

The Colonnade Hotel in Boston seeks an Assistant Front Office Manager to help direct Front Office operations and mentor the team under the Front Office Manager. You will oversee check-in/check-out, room inventory, and guest service standards while coordinating with Housekeeping, Engineering, Catering and Sales.

The role requires leadership and a calm demeanor under pressure and a schedule including evenings, nights, and weekends.

Qualifications

• Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
• Ability to motivate Front Office staff to perform their best.
• Proficiency with Opera front office system is helpful.
• Strong communication and teamwork with Housekeeping, Engineering, Sales.
• Willingness to work evenings, nights, and weekends.

Responsibilities

• Assist in directing and administering Front Office operations.
• Coach and support the Front Office team with the Director of Front Office.
• Oversee guest check-in/check-out and room inventory.
• Ensure guest service standards and initiatives are followed.
• Maintain professional and courteous work environment.

Skills

Supervisory experience

Front Office ops

Opera PMS

Staff training

Guest relations

Tools

Opera PMS

Job description

The Colonnade Hotel in Boston seeks an Assistant Front Office Manager to help direct Front Office operations and mentor the team under the Front Office Manager. You will oversee check-in/check-out, room inventory, and guest service standards while coordinating with Housekeeping, Engineering, Catering and Sales.

The role requires leadership and a calm demeanor under pressure and a schedule including evenings, nights, and weekends.