Front Office Team Lead - Guest Services & Operations

Hyatt Regency; Boston (MA); On-site; USD 67,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holidays

Sick Time as per MA law

401(k) Match

Employee Stock Purchase Plan

Free/Discounted Hyatt Stays

Tuition Reimbursement

Career Development

Job summary

Hyatt Regency Boston, a vibrant downtown hotel, seeks a motivated hospitality professional to advance into leadership within the Rooms Division. The Assistant Front Office Manager role supports daily Front Desk operations, delivers exceptional guest service, and leads front desk teams during peak periods.

The role emphasizes hands-on leadership, staff coaching, training participation, and collaboration with Housekeeping and Engineering to ensure seamless guest experiences in a busy urban setting.

Qualifications

• 1–3 years of hotel Front Office experience.
• Prior lead or supervisory experience.
• Experience in a full-service or high-volume hospitality environment.
• Strong communication and problem‑solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Support the daily operation of the Front Desk, Guest Services, and related front office functions.
• Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.
• Assist in managing high-volume check-in and check-out periods, including group and convention transitions.
• Respond to guest concerns and support service recovery efforts to ensure guest satisfaction.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service delivery.
• Assist with daily staffing coordination based on occupancy and business levels.
• Support adherence to front office procedures, including cash handling and internal controls.
• Provide coaching and real-time feedback to front office colleagues.
• Participate in training, onboarding, and leadership development activities.
• Maintain compliance with hotel policies, safety standards, and operational procedures.

Skills

Front Office Experience

Supervisory Experience

Communication Skills

Problem Solving

Flexible Schedule

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Hyatt Regency Boston, a vibrant downtown hotel, seeks a motivated hospitality professional to advance into leadership within the Rooms Division. The Assistant Front Office Manager role supports daily Front Desk operations, delivers exceptional guest service, and leads front desk teams during peak periods.

The role emphasizes hands-on leadership, staff coaching, training participation, and collaboration with Housekeeping and Engineering to ensure seamless guest experiences in a busy urban setting.