Luxury Front Office Leader | Guest Experience & Ops Pro

The Langham Boston; Boston (MA); On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham Boston is seeking a Front Office Manager to lead the front desk, Langham Services, Bell and Door operations, delivering exceptional guest experiences in a luxury setting.

Responsibilities include supervising teams, maintaining high service standards, coordinating with Rooms Division, and ensuring smooth, revenue-focused operations across shifts, including nights and weekends.

Qualifications

• Minimum two years of Front Office management experience in a luxury hotel.
• Previous experience of working with five-star standards.
• Experience working with international colleagues.
• College degree.

Responsibilities

• Assume all responsibilities of the Front Office operations in the absence of Director of Front Office.
• Ensure the Front Desk and Front Office colleagues deliver the highest level of guest service.
• Supervise and coach agents to ensure consistent service delivery and report performance to management.
• Maintain effective communication with the Rooms Division team to maximize guest satisfaction and revenue.
• Support duties of Guest Service Agent, Langham Services Agent, Bell, Door, Concierge and Front Office Supervisors.

Education

College degree

Tools

PMS

HotSos

MS Office

Job description

The Langham Boston is seeking a Front Office Manager to lead the front desk, Langham Services, Bell and Door operations, delivering exceptional guest experiences in a luxury setting.

Responsibilities include supervising teams, maintaining high service standards, coordinating with Rooms Division, and ensuring smooth, revenue-focused operations across shifts, including nights and weekends.