Luxury Front Office Supervisor – Resort Guest Experience

TMR Operations, LLC; United States; On-site; USD 31,000 - 44,000; Full time

Job summary

Pacific Hospitality Group, a leader in luxury resort hospitality, seeks a Front Office Supervisor for Meritage Resort & Spa. You will guide Front Desk, PBX and Bell/Valet teams to deliver Forbes-level service and seamless arrivals and departures.

The role emphasizes guest engagement, upsell opportunities, and cross‑department collaboration in a fast‑paced luxury environment. Flexibility for evenings/weekends is required.

Qualifications

• Minimum 2–3 years of front office or guest services experience in a luxury hotel or resort.
• Previous supervisory or leadership experience preferred.
• Experience with hotel PMS systems and POS systems; proficiency in Microsoft Office.

Responsibilities

• Supervise Front Desk Agents, Bell/Valet and PBX teams to ensure daily operations and service excellence.
• Lead by example with a strong lobby presence and mentor team members.
• Manage arrivals/departures, room inventory, billing accuracy, cashiering procedures and audit compliance.
• Identify opportunities to maximize room upsells and guest experiences while preserving guest focus.
• Collaborate with Housekeeping, Engineering, Security, Reservations and F&B to coordinate operations.
• Support onboarding, training, scheduling and performance development.

Skills

Front desk supervision

Guest services

Leadership

Communication

Conflict resolution

Customer service

Organizational skills

Attention to detail

Cash handling

Education

Bachelor's degree in Hospitality Management

Tools

PMS systems

POS systems

Microsoft Office

Job description

Pacific Hospitality Group, a leader in luxury resort hospitality, seeks a Front Office Supervisor for Meritage Resort & Spa. You will guide Front Desk, PBX and Bell/Valet teams to deliver Forbes-level service and seamless arrivals and departures.

The role emphasizes guest engagement, upsell opportunities, and cross‑department collaboration in a fast‑paced luxury environment. Flexibility for evenings/weekends is required.