Luxury Front Desk Supervisor – Napa Valley Resort

Pacific Hospitality Group; Napa (CA); In loco; USD 31.000 - 44.000; Tempo pieno

Descrizione del lavoro

The Meritage Resort & Spa in Napa, CA seeks a Front Office Supervisor to lead the daily front office operations alongside the Director of Front Office. You will supervise Front Desk Agents, PBX, Bell and Valet teams, ensuring seamless guest arrivals and departures with Forbes-level hospitality standards.

Ideal candidates have 2–3 years in luxury hotel front office, supervisory experience, and strong skills in guest relations, communications, and upsell opportunities to enhance revenue while

Competenze

• Minimum 2–3 years of front office or guest services experience in a luxury hotel or resort.
• Previous supervisory or leadership experience preferred.
• Strong passion for luxury hospitality and elevated guest experiences.
• Experience with PMS, POS and Microsoft Office.

Mansioni

• Supervise Front Desk, Bell, and Valet teams to ensure smooth operations.
• Lead by example with strong lobby presence and staff coaching.
• Deliver personalized guest experiences, handle escalations and VIP requests.
• Manage arrivals, departures, billing accuracy, and audit compliance.
• Identify opportunities for upsells and revenue generation.
• Collaborate with Housekeeping, Engineering, Reservations, F&B for seamless operations.
• Support onboarding, training, scheduling, and performance development.
• Maintain PCI and OSHA compliance and a safe work environment.

Conoscenze

Front desk operations

Guest services

Leadership

Communication

Conflict resolution

Interpersonal skills

Organizational skills

PMS systems

POS systems

Microsoft Office

Reservations

Cashiering

Room inventory management

Formazione

Bachelor’s degree in Hospitality Management or related field

Strumenti

PMS systems

POS systems

Microsoft Office

Descrizione del lavoro

The Meritage Resort & Spa in Napa, CA seeks a Front Office Supervisor to lead the daily front office operations alongside the Director of Front Office. You will supervise Front Desk Agents, PBX, Bell and Valet teams, ensuring seamless guest arrivals and departures with Forbes-level hospitality standards.

Ideal candidates have 2–3 years in luxury hotel front office, supervisory experience, and strong skills in guest relations, communications, and upsell opportunities to enhance revenue while