Luxury Front Office Manager — Guest Experience Leader

Peregrine Hospitality; Pismo Beach (CA); Sur place; USD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Retirement plan

Dental insurance

Vision insurance

Life insurance

Employee discount

EAP

Daily meals

Résumé du poste

Vespera on Pismo Beach seeks an experienced Front Office Supervisor to lead guest service operations at our luxury resort on the central coast. The role emphasizes delivering a genuine guest experience and maintaining high standards of service.

The position requires a Bachelor's degree and at least 1 year of hotel rooms management experience, with strong leadership and communication skills. Competitive benefits and a comprehensive package are included.

Qualifications

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must possess excellent communication, follow up, and organizational skills.
• Must be able to understand guest’s service needs.

Responsabilités

• Manage day to day operations to ensure exceptional guest service.
• Work closely with department managers to maximize revenues.
• Work closely with department managers to control labor and productivity.
• Respond to emergency situations and work with local authorities.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Review work assignments of employees and make adjustments as business needs.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Supervise the staff and handle associate situations.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy.

Connaissances

Leadership

Communication

Organization

Teamwork

Problem solving

Attention to detail

Formation

Bachelor's degree

Description du poste

Vespera on Pismo Beach seeks an experienced Front Office Supervisor to lead guest service operations at our luxury resort on the central coast. The role emphasizes delivering a genuine guest experience and maintaining high standards of service.

The position requires a Bachelor's degree and at least 1 year of hotel rooms management experience, with strong leadership and communication skills. Competitive benefits and a comprehensive package are included.