Guest Experience Leader - Luxury Resort

Vespera Resort on Pismo Beach; Pismo Beach (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Vespera on Pismo Beach is seeking a Front Office Supervisor to manage day-to-day hotel operations and ensure exceptional guest service.

Responsibilities include leading the front desk team, coordinating with departments to maximize revenues, and maintaining high standards of guest satisfaction. The role requires at least one year of hotel rooms management experience and a bachelor’s degree or higher, with flexible shifts including holidays and weekends.

Qualifications

• Leadership and front office supervisory experience are required.
• Strong communication, organization, and multitasking abilities are essential.
• Experience in hotel front office operations is preferred.

Responsibilities

• Manage day-to-day front office operations to ensure exceptional guest service.
• Collaborate with department managers to maximize revenues and control labor.
• Supervise staff, provide coaching and timely feedback.
• Ensure safety, security, and adherence to hotel policies.
• Communicate effectively with other departments to achieve guest satisfaction.

Skills

Leadership

Front office supervision

Team coordination

Guest service

Education

Bachelor's degree or higher

Job description

Vespera on Pismo Beach is seeking a Front Office Supervisor to manage day-to-day hotel operations and ensure exceptional guest service.

Responsibilities include leading the front desk team, coordinating with departments to maximize revenues, and maintaining high standards of guest satisfaction. The role requires at least one year of hotel rooms management experience and a bachelor’s degree or higher, with flexible shifts including holidays and weekends.