Front Office Leader: Guest Experience & Operations

Marc Rose; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Arizona Grand Resort & Spa is seeking a decisive Front of House leader to guide Front Desk, Bell Desk, and PBX teams. You will personally welcome VIP arrivals, address guest challenges, and partner with event planners to ensure flawless executions.

With at least two years in hospitality and one year in supervision, you will manage budgets and staffing while upholding the resort’s high service standards. This role offers growth toward executive leadership in a premier all-suite resort.

Qualifications

• High school diploma required; college degree preferred.
• At least two years in hospitality with one year in a supervisory/leadership role.
• Excellent written and spoken English; communicates clearly under pressure.
• Comfort with moderately complex computer systems and budgeting.
• Leads by example with professional polish and integrity.

Responsibilities

• Lead Front of House across Front Desk, Bell Desk, and PBX teams with HR support.
• Personally greet VIP/VVIP arrivals to set the tone for the guest experience.
• Resolve guest issues swiftly and document outcomes.
• Collaborate with meeting planners to ensure flawless events and group functions.
• Monitor budgets, staffing, and labor reports with the Front Office Manager.
• Audit cash banks and manage departmental billing inquiries.
• Respond to guest feedback on surveys and online platforms to protect reputation.
• Prepare and distribute the Manager on Duty report for leadership.

Skills

Leadership

Guest relations

Budgeting

Staff development

English proficiency

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

PMS software

Excel

Budgeting tools

Job description

Arizona Grand Resort & Spa is seeking a decisive Front of House leader to guide Front Desk, Bell Desk, and PBX teams. You will personally welcome VIP arrivals, address guest challenges, and partner with event planners to ensure flawless executions.

With at least two years in hospitality and one year in supervision, you will manage budgets and staffing while upholding the resort’s high service standards. This role offers growth toward executive leadership in a premier all-suite resort.