Guest Experience Lead — Create Memorable Moments

White Lodging; Austin (TX); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid PTO

401(k)

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Room discounts

Job summary

Hotel Trinity in downtown Austin is seeking a Guest Experience Supervisor to elevate every guest moment from check-in to check-out.

You'll lead by example, coach teammates, and advocate for personalized service that makes guests feel welcomed, valued, and cared for in a fast-paced luxury environment.

Reporting to the Director of Guest Experience, you’ll ensure seamless collaboration across departments and turn challenges into memorable experiences that guests tell stories about.

Qualifications

• You're a people person who enjoys making someone's day better.
• Hospitality is about moments, not just service.
• You read a room, solve problems, and recover issues gracefully.
• You lead by example and coach others to deliver exceptional service.

Responsibilities

• Create moments that matter by making guests feel seen and cared for.
• Lead on the floor and coach associates to deliver personalized hospitality.
• Coordinate with hotel teams to ensure a seamless guest journey.

Skills

People person

Guest services

Front office

Communication

Leadership

Tools

PMS

Job description

Hotel Trinity in downtown Austin is seeking a Guest Experience Supervisor to elevate every guest moment from check-in to check-out.

You'll lead by example, coach teammates, and advocate for personalized service that makes guests feel welcomed, valued, and cared for in a fast-paced luxury environment.

Reporting to the Director of Guest Experience, you’ll ensure seamless collaboration across departments and turn challenges into memorable experiences that guests tell stories about.