Office Clerk

Contentizer; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO with rollover

401(k) with company match

Wellness tools

Discounts on hotel rooms, dining and娱乐

Job summary

Hotel Trinity, launching in late 2026 in downtown Austin, seeks a Front Office Supervisor to lead arrival, departure, and guest experience with a personal touch. The role is full-time and offers a luxury boutique environment under White Lodging.

Key responsibilities include overseeing Front Desk, PBX, and Bell operations, developing strategies to boost financial performance, and mentoring the front office leadership team to uphold hospitality standards.

Qualifications

• Minimum front office leadership experience in a luxury hotel environment.
• Strong communication and problem-solving skills focused on guest and staff satisfaction.
• Ability to develop and motivate teams while handling multiple priorities.
• Experience with hotel systems (PMS, POS) and front office procedures.

Responsibilities

• Oversee Front Desk, PBX, Bell operations for seamless service.
• Develop and implement strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to policies, standards, and brand requirements.
• Collaborate with departments to align and optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Guest service

Team motivation

PMS/POS systems

Communication

Job description

Front Office Supervisor | Hotel Trinity. The Front Office Supervisor will be the face of Hotel Trinity, leading the arrival, departure, and overall guest experience with a personalized, human approach.

Full-time

$60,000.00–$90,000.00 yearly

Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city's most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other place to work, play, and stay out of the fray.

What You'll Do

• Oversee Front Desk, PBX, Bell, operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You'll Bring

• Previous front office leadership experience, preferably in a full-service luxury hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.