Luxury Front Office Manager: Guest Experience Leader

The Westin Riverfront Resort & Spa; Vail (CO); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with employer match

Career Development Trainings

Discounted Gym Memberships

Job summary

The Lion - Vail is seeking a Front Office Manager to lead a dedicated front desk team, ensuring personalized service and smooth operations at our intimate mountain retreat in Vail, CO. You will partner with owners and departments to deliver thoughtful, guest-focused experiences and maintain The Lion’s high service standards.

Ideal candidates bring 3–5 years in front office or hotel operations, with 1–2 years in a supervisory role, and a talent for coaching, collaboration, and hands-on leadership

Qualifications

• 3–5 years of progressive front office or hotel operations experience.
• 1–2 years in a supervisory or leadership role.
• Experience in condotel, vacation rental, or owner-focused environments is a plus.

Responsibilities

• Build and lead a strong front office team through hiring, training, coaching, scheduling, and performance reviews.
• Lead by example on the front lines, covering front desk shifts and remaining on call several days a week.
• Oversee pre-arrival and checkout inspections and monthly property walkthroughs to meet high standards.
• Maintain cross-department communication to keep operations aligned and responsive.
• Approve payroll and manage ordering of office supplies, breakfast provisions, and team uniforms.

Skills

Front office management

Leadership

Hotel operations

Staff coaching

Job description

The Lion - Vail is seeking a Front Office Manager to lead a dedicated front desk team, ensuring personalized service and smooth operations at our intimate mountain retreat in Vail, CO. You will partner with owners and departments to deliver thoughtful, guest-focused experiences and maintain The Lion’s high service standards.

Ideal candidates bring 3–5 years in front office or hotel operations, with 1–2 years in a supervisory role, and a talent for coaching, collaboration, and hands-on leadership