Front Office Manager - The Lion

The Westin Riverfront Resort & Spa; Vail (CO); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with employer match

Career Development Trainings

Discounted Gym Memberships

Job summary

The Lion - Vail is seeking a Front Office Manager to lead a dedicated front desk team, ensuring personalized service and smooth operations at our intimate mountain retreat in Vail, CO. You will partner with owners and departments to deliver thoughtful, guest-focused experiences and maintain The Lion’s high service standards.

Ideal candidates bring 3–5 years in front office or hotel operations, with 1–2 years in a supervisory role, and a talent for coaching, collaboration, and hands-on leadership

Qualifications

• 3–5 years of progressive front office or hotel operations experience.
• 1–2 years in a supervisory or leadership role.
• Experience in condotel, vacation rental, or owner-focused environments is a plus.

Responsibilities

• Build and lead a strong front office team through hiring, training, coaching, scheduling, and performance reviews.
• Lead by example on the front lines, covering front desk shifts and remaining on call several days a week.
• Oversee pre-arrival and checkout inspections and monthly property walkthroughs to meet high standards.
• Maintain cross-department communication to keep operations aligned and responsive.
• Approve payroll and manage ordering of office supplies, breakfast provisions, and team uniforms.

Skills

Front office management

Leadership

Hotel operations

Staff coaching

Job description

At The Lion in Vail, luxury is personal. As Front Office Manager, you’ll lead a close-knit team at an intimate mountain retreat where exceptional service is defined by knowing your guests, anticipating their needs, and making every detail feel effortless. Working closely with owners and guests alike, you’ll have a direct hand in shaping experiences that feel thoughtful, authentic, and distinctly The Lion. For a hospitality leader who values genuine connection, takes pride in the details, and wants to make a meaningful impact, this is an opportunity to lead where personalized service and the Vail experience come together.

If you’re ready to bring your leadership, passion for hospitality, and eye for detail to a team that values the personal touch, we’d love to hear from you!

Duties Include:

• Build and lead a strong front office team by hiring, training, coaching, scheduling, conducting performance reviews, and addressing employee concerns and disciplinary matters as needed.
• Lead by example on the front lines by stepping in to cover front desk shifts when needed, remaining on call several days a week, and ensuring every owner and guest receives attentive, personalized service.
• Keep the property guest-ready at every turn by overseeing pre-arrival inspections, check-out inspections, and monthly property walkthroughs to ensure details meet The Lion’s high standards.
• Keep departments connected and operations running smoothly through proactive, clear communication with Maintenance, Housekeeping, and the General Manager, ensuring priorities are aligned and issues are addressed promptly.
• Oversee the details that keep the front office running by approving payroll and managing the ordering of office supplies, breakfast provisions, and team uniforms.

Why Join Us?

Career development, ski breaks, free parking in Vail, seasonal flex time!

Location

The Lion - Vail, CO

Start Date

ASAP

Employment Type

Full-Time, Year-Round

Pay Rate

$63,000 - $80,000 DOE

Schedule

Primarily weekends and some holidays, with flexibility on the other three days. Typical hours are 9 a.m.–5 p.m

Posting Closing Date:

11/30/2026 or when filled

Our Ideal Candidate:

• Brings 3–5 years of progressive front office or hotel operations experience, including 1–2 years in a supervisory or leadership role.
• Understands the unique needs of a condotel, vacation rental, or owner-focused environment, with a talent for building trusted relationships and delivering personalized service.
• Leads with emotional intelligence, strong communication, and a hands-on approach to coaching, team development, and performance management.
• Collaborates effectively across departments, building strong working relationships with Housekeeping, Maintenance, and leadership to keep operations running seamlessly.
• Stays composed under pressure, resolves conflicts thoughtfully, and brings the operational know-how and problem-solving skills to address challenges while maintaining high service standards.

Benefits & Perks

Our benefits package is designed to enhance your overall experience and well-being.Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.