Front Office Manager - The Lion

East West Hospitality; Vail (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Accident Insurance

Life Insurance

Paid Time Off

401(k) Plan with employer match

Career Development Trainings

Discounted Gym Memberships

Discounts at Eye Pieces

Perk Spot discounts

Sabbatical Program

$500 Referral Program

Job summary

The Lion in Vail, presented by East West Hospitality, is seeking a Front Office Manager to lead a close-knit front desk team at our luxury mountain retreat where exceptional service is defined by knowing guests, anticipating needs, and making every detail feel effortless.

You will collaborate with owners and guests to shape experiences that are thoughtful, authentic, and distinctly The Lion, while maintaining the highest standards of service. Weekend work with some holidays is expected.

Qualifications

• 3–5 years of progressive front office or hotel operations experience, including 1–2 years in a supervisory role.
• Experience in condotel, vacation rental, or owner-focused environments is a plus.

Responsibilities

• Build and lead a strong front office team through hiring, training, scheduling, coaching, and reviews.
• Lead by example on the front lines by covering shifts and delivering personalized service.
• Keep the property guest-ready with pre-arrival and checkout inspections and monthly walkthroughs.
• Maintain cross-department communication with Maintenance and Housekeeping for smooth operations.
• Oversee payroll approval and ordering of office supplies and team uniforms.

Skills

Front Office Leadership

Hotel Operations

Customer Service

Team Coaching

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

At The Lion in Vail, luxury is personal. As Front Office Manager , you’ll lead a close-knit team at an intimate mountain retreat where exceptional service is defined by knowing your guests, anticipating their needs, and making every detail feel effortless. Working closely with owners and guests alike, you’ll have a direct hand in shaping experiences that feel thoughtful, authentic, and distinctly The Lion. For a hospitality leader who values genuine connection, takes pride in the details, and wants to make a meaningful impact, this is an opportunity to lead where personalized service and the Vail experience come together.

If you’re ready to bring your leadership, passion for hospitality, and eye for detail to a team that values the personal touch, we’d love to hear from you!

Duties Include:

• Build and lead a strong front office team by hiring, training, coaching, scheduling, conducting performance reviews, and addressing employee concerns and disciplinary matters as needed.
• Lead by example on the front lines by stepping in to cover front desk shifts when needed, remaining on call several days a week, and ensuring every owner and guest receives attentive, personalized service.
• Keep the property guest-ready at every turn by overseeing pre-arrival inspections, check-out inspections, and monthly property walkthroughs to ensure details meet The Lion’s high standards.
• Keep departments connected and operations running smoothly through proactive, clear communication with Maintenance, Housekeeping, and the General Manager, ensuring priorities are aligned and issues are addressed promptly.
• Oversee the details that keep the front office running by approving payroll and managing the ordering of office supplies, breakfast provisions, and team uniforms.

Why Join Us?

Career development, ski breaks, free parking in Vail, seasonal flex time!

Schedule

Primarily weekends and some holidays, with flexibility on the other three days. Typical hours are 9 a.m.–5 p.m

Posting Closing Date:

11/30/2026 or when filled

Our Ideal Candidate:

• Brings 3–5 years of progressive front office or hotel operations experience, including 1–2 years in a supervisory or leadership role.
• Understands the unique needs of a condotel, vacation rental, or owner-focused environment, with a talent for building trusted relationships and delivering personalized service.
• Leads with emotional intelligence, strong communication, and a hands‑on approach to coaching, team development, and performance management.
• Collaborates effectively across departments, building strong working relationships with Housekeeping, Maintenance, and leadership to keep operations running seamlessly.
• Stays composed under pressure, resolves conflicts thoughtfully, and brings the operational know‑how and problem‑solving skills to address challenges while maintaining high service standards.

Our benefits package is designed to enhance your overall experience and well-being.Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full‑time, year‑round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well‑being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.