Manager, Front Office - The Elmore Hotel

Coury Hospitality; Southlake (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Elmore Hotel in Dallas' Southlake district seeks a Front Office Manager to lead the front desk team, ensuring luxury service and operational efficiency. You will manage staffing, training, and financial accuracy while upholding boutique standards and guest satisfaction.

Reporting to the Director of Front Office/GM, you will oversee check-in/check-out, cash handling, and collaboration across departments to optimize guest experiences and revenue opportunities in a polished, service-driven

Qualifications

• Experience leading a front desk in luxury hotels.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making.
• Proficiency with property management systems and reporting.
• Well-organized with time-management skills.

Responsibilities

• Oversee daily front desk operations for seamless guest experiences.
• Lead, train, coach, and evaluate front desk staff.
• Develop schedules and manage labor to ensure staffing.
• Handle escalated guest concerns and service recovery.
• Ensure accurate check-in, check-out, billing, and cash handling.
• Coordinate with revenue, housekeeping, and other departments.
• Support budget goals and revenue opportunities at the front desk.

Skills

Front desk leadership

Luxury hotel experience

Staff coaching

PMS proficiency

Communication skills

Tools

Property management system

Job description

Why Work at The Elmore Hotel?

At The Elmore Hotel, we deliver boutique luxury with a Texas twist in Dallas’ vibrant Southlake district. Featuring sophisticated accommodations, refined dining, and elegant event spaces, our hotel is designed for unparalleled comfort and hospitality. Curators at The Elmore Hotel enjoy working in an upscale, service-driven atmosphere that values excellence, innovation, and personalized guest experiences.

FRONT OFFICE MANAGER

DEPARTMENT: Front Office

REPORTS TO: Director of Front Office / General Manager

STATUS: Exempt

Position Summary

The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk.

Primary Job Duties

• Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences.
• Lead, train, coach, and evaluate front desk team members to uphold luxury service standards.
• Develop schedules, manage labor, and ensure adequate staffing levels.
• Handle escalated guest concerns and service recovery with professionalism and authority.
• Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures.
• Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams.
• Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments.
• Maintain compliance with hotel policies, brand standards, and service expectations.
• Conduct regular audits of guest accounts, reports, and operational procedures.
• Support budget goals, expense controls, and revenue opportunities at the front desk.
• Maintain a polished front desk environment and professional team appearance.
• Ensure adherence to security, privacy, emergency, and safety procedures.
• Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations.
• Lead by example, demonstrating exceptional guest service and professionalism at all times.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills And Abilities

• Previous front desk leadership or management experience in a luxury or boutique hotel.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with property management systems and front office reporting.
• Strong organizational and time-management skills.
• Professional demeanor and ability to manage sensitive situations discreetly.
• Ability to lead in a fast-paced, guest-focused environment.

Physical Demands

• Ability to stand and walk for extended periods.
• Ability to use computers, phones, and standard office equipment.
• Ability to move throughout the property as needed.
• Must wear required personal protective equipment per job responsibilities.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.