Luxury Front Desk Supervisor

Stratton Amenities; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Stratton Amenities is seeking a dynamic Front Desk Supervisor in Dallas to lead a team of concierge ambassadors and act as the liaison between the Property Manager and staff. The role focuses on delivering exceptional hospitality experiences for residents, guests, and clients.

The ideal candidate brings passion for service, strong communication, leadership ability, and at least five years in hospitality-related roles.

Qualifications

• Experience leading a team of concierge/front desk staff in hospitality settings is essential.
• Strong communication, problem solving, and conflict resolution skills.
• Minimum 2 years in Hospitality, Multifamily, or Upscale hotel environments.
• Minimum 2 years in a busy luxury retail environment.
• Demonstrated commitment to delivering exceptional service.

Responsibilities

• Lead and mentor the concierge team to deliver exemplary service.
• Coordinate with the property manager and operations team for smooth daily operations.
• Address resident and guest concerns promptly and professionally.
• Oversee scheduling and weekly payroll for the front desk team.
• Conduct regular meetings to set goals and review performance.

Skills

Leadership

Supervisory

Training & Development

Positive attitude

Hospitality industry

Upscale hotel

Retail hospitality

Customer service

Job description

Stratton Amenities is seeking a dynamic Front Desk Supervisor in Dallas to lead a team of concierge ambassadors and act as the liaison between the Property Manager and staff. The role focuses on delivering exceptional hospitality experiences for residents, guests, and clients.

The ideal candidate brings passion for service, strong communication, leadership ability, and at least five years in hospitality-related roles.