Front Desk Agent: Memorable Guest Experience

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for Cadillac Hotel & Beach Club in Mid-Beach, Miami Beach. You will welcome guests, manage check-ins/outs, and provide local recommendations with a focus on exceptional service.

Responsibilities include handling inquiries and coordinating with hotel departments to ensure memorable stays, while maintaining a tidy front desk and accurate transactions. A strong, customer-focused team member is essential.

Qualifications

• Previous customer service experience in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Ability to stay calm under pressure and solve problems.
• Proficiency with hotel property management software.
• Strong organizational and multitasking abilities.
• Flexible schedule including evenings, weekends and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Problem-solving

Organizational skills

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Cash handling systems

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for Cadillac Hotel & Beach Club in Mid-Beach, Miami Beach. You will welcome guests, manage check-ins/outs, and provide local recommendations with a focus on exceptional service.

Responsibilities include handling inquiries and coordinating with hotel departments to ensure memorable stays, while maintaining a tidy front desk and accurate transactions. A strong, customer-focused team member is essential.