Luxury Front Office Leader — Assistant Director

Faena Hotels And Residences Llc; Miami Beach (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Faena Hotels And Residences Llc is seeking an Assistant Front Office Director to lead a multi-service front desk team in a luxury Miami Beach property. You will drive guest satisfaction, manage daily operations, and guide staff to uphold Forbes Five Star standards.

You will handle guest issues, supervise check-in/out, VIP reservations, and revenue-driving initiatives while collaborating with leadership to ensure seamless service in a high-end environment.

Qualifications

• Two to three years experience as a Front Office Manager or Assistant Director overseeing a team in a 5 star property or similar establishment.
• Exceptional knowledge in tools: Excel, brand systems, Opera, ADP.
• Skilled in problem analysis, problem solving and decision making.
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• Must possess strong communication and listening skills in both group and one-on-one situations, excellent speaking, reading and writing skills.

Responsibilities

• Oversee and manage the operations of the Front Desk, Guest Relations, Valet, Guest Services, Bell, Door, Concierge and Night Audit.
• Lead, coach, set goals and ensure Five Star Standards in customer service.
• Direct and administer Front Office operations including guest service, check-in/check-out, room inventory, budgeting and forecasting, policy implementation.
• Monitor service trends, address issues, and implement improvements.
• Manage VIP reservations, amenity orders, and rate changes for in-house guests.
• Initiate marketing up-selling to maximize occupancy and revenue.
• Ensure knowledge of hotel products, services, pricing and local events.
• Run daily reports, analyze data and make decisions accordingly.
• Resolve guest issues to achieve Five Star standards and guest satisfaction.
• Generate revenue and control costs; contribute to profits.

Skills

Excel

Brand systems

Opera

ADP

Problem analysis

Decision making

Numerical analysis

Communication

Leadership

Trend identification

Guest interaction

Integrity

Tools

Excel

Brand systems

Opera

ADP

Job description

Faena Hotels And Residences Llc is seeking an Assistant Front Office Director to lead a multi-service front desk team in a luxury Miami Beach property. You will drive guest satisfaction, manage daily operations, and guide staff to uphold Forbes Five Star standards.

You will handle guest issues, supervise check-in/out, VIP reservations, and revenue-driving initiatives while collaborating with leadership to ensure seamless service in a high-end environment.