Luxury Front Office Director: Guest Experience & Revenue

Opal Grand Resort; Delray Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

401(k)

Complimentary Associate Parking

Complimentary Meals for every shift

Hotel Discounts with OPL

Friends and Family Discount at Opal Gr

Short Term Disability

Discounts available for food + bev and

Job summary

Opal Grand Resort in Delray Beach, FL is seeking a Director of Front Office Operations to lead the front desk and bell staff, delivering luxury service and maximizing occupancy.

You will supervise guest relations, train staff, and coordinate with other departments, reporting to the Assistant GM. The role requires strong leadership, attention to detail and a commitment to exceptional guest experiences.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of luxury resort Front Office Manager experience.
• Flexible schedule including evenings, weekends and holidays.
• Ability to communicate in English, both written and spoken.

Responsibilities

• Evaluate guest satisfaction levels and monitor trends for continuous improvement.
• Oversee onboarding, training and direction of new department staff.
• Maintain Front Office quality standards and consistent policy application.
• Coordinate with accounting to manage receivables and adjustments.
• Maximize occupancy at best rates and promote services.
• Set objectives, schedules, budgets, and procedures.
• Lead and develop the Front Office team; ensure luxury service delivery.

Skills

Leadership

Time management

Guest service

Communication skills

English proficiency

Team development

Education

High school diploma or equivalent

Job description

Opal Grand Resort in Delray Beach, FL is seeking a Director of Front Office Operations to lead the front desk and bell staff, delivering luxury service and maximizing occupancy.

You will supervise guest relations, train staff, and coordinate with other departments, reporting to the Assistant GM. The role requires strong leadership, attention to detail and a commitment to exceptional guest experiences.