Five-Star Beach Club Front Office Leader

The Boca Raton; Boca Raton (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The Boca Raton seeks an experienced Front Office Manager to lead the Front Office team in a Forbes Five Star service environment in Boca Raton, FL. You will oversee staffing, training, and discipline, while ensuring guest satisfaction and budget-conscious operations.

Responsibilities include coordinating with guest services, maintaining front desk organization, and forecasting daily arrivals/departures to meet top-tier standards.

Qualifications

• Minimum 2 years of experience in a 5-star/Luxury hotel environment.
• At least 1 year of Front Office management experience.
• Bachelor's in Hospitality or Hotel Management preferred.

Responsibilities

• Manages all Front Office department team members.
• Handles hiring, scheduling, training, counseling and discipline of front desk staff.
• Prepares staff schedules within budgetary guidelines.
• Oversees HR functions including recruiting, orientation, training, and performance planning.
• Ensures front desk has necessary information and equipment; prioritizes projects.
• Maintains organization of front desk, Front Door and Bell Desk; communicates clearly with staff.
• Provides guest relations guidance and resolves guest concerns with discretion.
• Assists other guest services areas with daily operations and supervision.
• Forecasts daily arrivals and departures.

Skills

Leadership

Guest relations

Staff training

Communication skills

Team motivation

Planning & organizing

Attention to detail

Flexibility

Education

Bachelor's degree in Hospitality or Hotel Management

Tools

Opera

Knowcross

Microsoft Office

Excel

Job description

The Boca Raton seeks an experienced Front Office Manager to lead the Front Office team in a Forbes Five Star service environment in Boca Raton, FL. You will oversee staffing, training, and discipline, while ensuring guest satisfaction and budget-conscious operations.

Responsibilities include coordinating with guest services, maintaining front desk organization, and forecasting daily arrivals/departures to meet top-tier standards.