Luxury Front Office Supervisor | Guest Experience Lead

White Lodging; Austin (TX); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Day 1 medical, dental & vision

Parental leave

Vacation/PTO with rollover

401(k) with company match

Wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Room and dining discounts

opportunities at multiple hotels

Zusammenfassung

Hotel Trinity in downtown Austin, launching late 2026 as the city’s only Marriott Autograph Collection hotel, seeks a Front Office Supervisor to lead arrival, departure, and guest experiences with warmth and precision. You will mentor the front desk team, partner across departments, uphold service standards, and drive guest satisfaction through proactive leadership and flawless execution.

This role requires a hands-on leader who can manage PMS/POS systems, balance financial performance with

Qualifikationen

• Recent front office leadership experience in a luxury hotel
• Proven ability to coach and develop a high-performing team
• Experience with PMS/POS systems

Aufgaben

• Oversee Front Desk, PBX, Bell, operations to ensure seamless guest service delivery
• Develop and implement department strategies that improve financial performance and guest satisfaction
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
• Collaborate with other departments to drive alignment and communication for an optimal guest experience
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results

Kenntnisse

Front office leadership

Guest service excellence

Team development

PMS / POS systems

Communication & problem-solving

Hospitality standards

Tools

PMS

POS

Jobbeschreibung

Hotel Trinity in downtown Austin, launching late 2026 as the city’s only Marriott Autograph Collection hotel, seeks a Front Office Supervisor to lead arrival, departure, and guest experiences with warmth and precision. You will mentor the front desk team, partner across departments, uphold service standards, and drive guest satisfaction through proactive leadership and flawless execution.

This role requires a hands-on leader who can manage PMS/POS systems, balance financial performance with