Luxury Front Office Leader for Oceanfront Resort

EOS Hospitality LLC; Marathon (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Voluntary benefits

Employee housing

Discounts at EOS Hospitality sister)

Growth opportunities within EOS

Job summary

Isla Bella Beach Resort in the Florida Keys seeks an experienced Front Office Manager to lead our Front Desk operations and deliver exceptional guest experiences. This role oversees daily Front Office activities, guides the Front Desk team, and ensures top-tier service from arrival to departure.

The ideal candidate is a strong leader who thrives in a fast-paced luxury resort and is passionate about guest satisfaction, training, and performance management.

Qualifications

• Minimum 2–3 years of Front Office leadership experience in a hotel or resort.
• Strong leadership to motivate and develop teams.
• Excellent guest service and problem solving abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with hotel property management systems.
• Proficiency in Microsoft Office; flexible availability (evenings, weekends, holidays).

Responsibilities

• Lead and oversee Front Office and Front Desk operations for exceptional guest service.
• Coach and develop Front Desk Agents, Night Auditors, and supervisors.
• Foster a positive, service-driven team culture.
• Maintain Isla Bella luxury service standards in all guest interactions.
• Handle guest concerns and service recovery with urgency.
• Manage scheduling, staffing levels, and daily workflow.
• Collaborate with leadership on hiring, training and performance management.
• Monitor performance, guest feedback, and service metrics.
• Maintain knowledge of resort offerings, rates, and promotions.
• Ensure cash handling, safety and procedures compliance.
• Review reports and communications for accuracy and follow-up.
• Act as Manager on Duty as needed and support resort operations.

Skills

Leadership

Guest service

Problem solving

Multi-priority management

Communication

PMS experience

Microsoft Office

Flexible schedule

Tools

Hotel PMS

Microsoft Office

Job description

Isla Bella Beach Resort in the Florida Keys seeks an experienced Front Office Manager to lead our Front Desk operations and deliver exceptional guest experiences. This role oversees daily Front Office activities, guides the Front Desk team, and ensures top-tier service from arrival to departure.

The ideal candidate is a strong leader who thrives in a fast-paced luxury resort and is passionate about guest satisfaction, training, and performance management.