Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

EOS Hospitality; Marathon (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee housing based on availability

Discounts at EOS Hospitality sister - 

Opportunities for growth within EOS H

Job summary

Isla Bella Beach Resort in Marathon, FL seeks an experienced Front Office Manager to lead our Front Desk operations and deliver exceptional guest experiences. The role focuses on supervising the Front Desk team, guiding daily operations, and maintaining luxury service standards from arrival through departure.

Ideal candidates will have 2–3 years in Front Office leadership within hotels or resorts, strong leadership and communication skills, and proficiency with hotel PMS and Microsoft Office.

Qualifications

• 2–3 years of Front Office leadership experience in a hotel or resort
• Strong leadership skills to motivate and develop teams
• Excellent guest service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong communication and interpersonal skills
• Experience with hotel property management systems
• Proficiency in Microsoft Office

Responsibilities

• Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
• Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
• Foster a positive, engaged, and service-driven team culture
• Ensure all guest interactions meet Isla Bella’s luxury service standards
• Handle guest concerns and service recovery with professionalism and urgency
• Oversee scheduling, staffing levels, and daily operational workflow
• Partner with leadership on hiring, training, and performance management
• Monitor front office performance, guest feedback, and service metrics
• Maintain strong knowledge of resort offerings, amenities, rates, and promotions
• Ensure compliance with cash handling, safety, and operational procedures
• Review daily reports, logs, and communications to ensure accuracy and follow-up
• Act as Manager on Duty as needed and support overall resort operations

Skills

Front Office Leadership

Leadership

Guest Service

Problem Solving

Communication Skills

Multitasking

Tools

PMS (Property Management System)

Microsoft Office

Job description

Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

Job Category: FRONT OFFICE

Requisition Number: FRONT009159

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations.

This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.

Responsibilities

• Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
• Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
• Foster a positive, engaged, and service-driven team culture
• Ensure all guest interactions meet Isla Bella’s luxury service standards
• Handle guest concerns and service recovery with professionalism and urgency
• Oversee scheduling, staffing levels, and daily operational workflow
• Partner with leadership on hiring, training, and performance management
• Monitor front office performance, guest feedback, and service metrics
• Maintain strong knowledge of resort offerings, amenities, rates, and promotions
• Ensure compliance with cash handling, safety, and operational procedures
• Review daily reports, logs, and communications to ensure accuracy and follow-up
• Act as Manager on Duty as needed and support overall resort operations

Qualifications

• Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
• Strong leadership skills with the ability to motivate, coach, and develop teams
• Excellent guest service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong communication and interpersonal skills
• Experience with hotel property management systems required
• Proficiency in Microsoft Office

Physical Requirements

Ability to stand for extended periods throughout the shift

Ability to lift up to 50 pounds occasionally

Comfortable working in a fast-paced, guest-facing environment

We offer a comprehensive benefits package and a great team environment:

• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.