Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

Isla Bella Beach Resort; Marathon (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee housing (based onavailability

Discounts at EOS sister properties

Growth opportunities

Additional voluntary benefits

Job summary

Isla Bella Beach Resort in Marathon, FL seeks an experienced Front Office Manager to lead our Front Desk team and ensure an exceptional guest experience from arrival through departure.

The successful candidate will drive daily operations, coach Front Desk Agents and Night Auditors, and uphold luxury service standards in a fast-paced, on-site environment on the Florida Keys coast. Flexibility to adapt to seasonal demand is preferred.

Qualifications

• 2–3 years of Front Office leadership in a hotel or resort.
• Strong leadership and guest service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with hotel property management systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and oversee Front Office and Front Desk operations to ensure guest service excellence.
• Coach and develop Front Desk Agents, Night Auditors, and supervisors.
• Maintain a positive, service-driven team culture.
• Monitor guest feedback and service metrics; manage daily scheduling.
• Act as Manager on Duty as needed; support resort operations.

Skills

Front Office leadership

Team development

Guest service excellence

Communication skills

Multi-tasking

Microsoft Office

Tools

Hotel PMS

Microsoft Office Suite

Job description

Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

Job Category: FRONT OFFICE

Requisition Number: FRONT009159

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations.

This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.

Responsibilities

• Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
• Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
• Foster a positive, engaged, and service-driven team culture
• Ensure all guest interactions meet Isla Bella’s luxury service standards
• Handle guest concerns and service recovery with professionalism and urgency
• Oversee scheduling, staffing levels, and daily operational workflow
• Partner with leadership on hiring, training, and performance management
• Monitor front office performance, guest feedback, and service metrics
• Maintain strong knowledge of resort offerings, amenities, rates, and promotions
• Ensure compliance with cash handling, safety, and operational procedures
• Review daily reports, logs, and communications to ensure accuracy and follow-up
• Act as Manager on Duty as needed and support overall resort operations

Qualifications

• Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
• Strong leadership skills with the ability to motivate, coach, and develop teams
• Excellent guest service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong communication and interpersonal skills
• Experience with hotel property management systems required
• Proficiency in Microsoft Office

Physical Requirements

Ability to stand for extended periods throughout the shift

Ability to lift up to 50 pounds occasionally

Comfortable working in a fast-paced, guest-facing environment

We offer a comprehensive benefits package and a great team environment:

• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.