Front Office Manager – Luxury Oceanfront Resort

EOS Hospitality LLC; Marathon (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Voluntary benefits

Employee housing

Discounts at EOS Hospitality sister)

Growth opportunities within EOS

Job summary

Isla Bella Beach Resort in the Florida Keys seeks an experienced Front Office Manager to lead our Front Desk operations and deliver exceptional guest experiences. This role oversees daily Front Office activities, guides the Front Desk team, and ensures top-tier service from arrival to departure.

The ideal candidate is a strong leader who thrives in a fast-paced luxury resort and is passionate about guest satisfaction, training, and performance management.

Qualifications

• Minimum 2–3 years of Front Office leadership experience in a hotel or resort.
• Strong leadership to motivate and develop teams.
• Excellent guest service and problem solving abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with hotel property management systems.
• Proficiency in Microsoft Office; flexible availability (evenings, weekends, holidays).

Responsibilities

• Lead and oversee Front Office and Front Desk operations for exceptional guest service.
• Coach and develop Front Desk Agents, Night Auditors, and supervisors.
• Foster a positive, service-driven team culture.
• Maintain Isla Bella luxury service standards in all guest interactions.
• Handle guest concerns and service recovery with urgency.
• Manage scheduling, staffing levels, and daily workflow.
• Collaborate with leadership on hiring, training and performance management.
• Monitor performance, guest feedback, and service metrics.
• Maintain knowledge of resort offerings, rates, and promotions.
• Ensure cash handling, safety and procedures compliance.
• Review reports and communications for accuracy and follow-up.
• Act as Manager on Duty as needed and support resort operations.

Skills

Leadership

Guest service

Problem solving

Multi-priority management

Communication

PMS experience

Microsoft Office

Flexible schedule

Tools

Hotel PMS

Microsoft Office

Job description

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Front Office Manager – Isla Bella Beach Resort

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations.

This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.

Responsibilities

• Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service

• Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members

• Foster a positive, engaged, and service-driven team culture

• Ensure all guest interactions meet Isla Bella’s luxury service standards

• Handle guest concerns and service recovery with professionalism and urgency

• Oversee scheduling, staffing levels, and daily operational workflow

• Partner with leadership on hiring, training, and performance management

• Monitor front office performance, guest feedback, and service metrics

• Maintain strong knowledge of resort offerings, amenities, rates, and promotions

• Ensure compliance with cash handling, safety, and operational procedures

• Review daily reports, logs, and communications to ensure accuracy and follow-up

• Act as Manager on Duty as needed and support overall resort operations

Qualifications

• Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment

• Strong leadership skills with the ability to motivate, coach, and develop teams

• Excellent guest service and problem-solving abilities

• Ability to manage multiple priorities in a fast-paced, high-volume environment

• Strong communication and interpersonal skills

• Experience with hotel property management systems required

• Proficiency in Microsoft Office

• Flexible schedule including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods throughout the shift

• Ability to lift up to 50 pounds occasionally

• Comfortable working in a fast-paced, guest-facing environment

Benefits & Perks

We offer a comprehensive benefits package and a great team environment:

• Medical, Dental & Vision Insurance

• Additional voluntary benefits

• Employee housing based on availability

• Discounts at EOS Hospitality sister properties

• Opportunities for growth within EOS Hospitality

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality