Luxury Front Office Manager — Oceanfront Resort Leader

Isla-Bella-Beach-Resort; Marathon (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Additional voluntary benefits

Employee housing based on availability

Discounts at EOS Hospitality sister?ro

Opportunities for growth within EOS?H

Job summary

Isla Bella Beach Resort in Marathon, Florida seeks an experienced Front Office Manager to lead our Front Desk operations and guest services. You will supervise the Front Desk team, set service standards, and ensure a seamless arrival and departure experience for every guest in a luxury oceanfront setting.

The ideal candidate brings 2–3 years of front office leadership in a hotel or resort, outstanding communication and problem-solving skills, and the ability to manage multiple priorities in a

Qualifications

• 2–3 years of front office leadership experience in a hotel or resort environment.
• Strong leadership and team development abilities.
• Excellent guest service and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong communication and interpersonal skills.
• Experience with hotel property management systems and MS Office.

Responsibilities

• Lead and oversee Front Office and Front Desk operations to ensure exceptional guest service.
• Coach and develop Front Desk Agents, Night Auditors, and supervisory team members.
• Foster a positive, service-driven team culture in a luxury setting.
• Maintain knowledge of resort offerings, rates, and promotions to assist guests effectively.
• Oversee scheduling, staffing levels, and daily workflow.
• Act as Manager on Duty and support overall resort operations.

Skills

Front Office Leadership

Guest Service

Problem Solving

Multi-tasking

Communication

PMS Expertise

Tools

Property Management System

Microsoft Office

Job description

Isla Bella Beach Resort in Marathon, Florida seeks an experienced Front Office Manager to lead our Front Desk operations and guest services. You will supervise the Front Desk team, set service standards, and ensure a seamless arrival and departure experience for every guest in a luxury oceanfront setting.

The ideal candidate brings 2–3 years of front office leadership in a hotel or resort, outstanding communication and problem-solving skills, and the ability to manage multiple priorities in a