Luxury Oceanfront Front Office Manager – Guest Experience

Isla Bella Beach Resort; Marathon (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee housing (based onavailability

Discounts at EOS sister properties

Growth opportunities

Additional voluntary benefits

Job summary

Isla Bella Beach Resort in Marathon, FL seeks an experienced Front Office Manager to lead our Front Desk team and ensure an exceptional guest experience from arrival through departure.

The successful candidate will drive daily operations, coach Front Desk Agents and Night Auditors, and uphold luxury service standards in a fast-paced, on-site environment on the Florida Keys coast. Flexibility to adapt to seasonal demand is preferred.

Qualifications

• 2–3 years of Front Office leadership in a hotel or resort.
• Strong leadership and guest service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with hotel property management systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and oversee Front Office and Front Desk operations to ensure guest service excellence.
• Coach and develop Front Desk Agents, Night Auditors, and supervisors.
• Maintain a positive, service-driven team culture.
• Monitor guest feedback and service metrics; manage daily scheduling.
• Act as Manager on Duty as needed; support resort operations.

Skills

Front Office leadership

Team development

Guest service excellence

Communication skills

Multi-tasking

Microsoft Office

Tools

Hotel PMS

Microsoft Office Suite

Job description

Isla Bella Beach Resort in Marathon, FL seeks an experienced Front Office Manager to lead our Front Desk team and ensure an exceptional guest experience from arrival through departure.

The successful candidate will drive daily operations, coach Front Desk Agents and Night Auditors, and uphold luxury service standards in a fast-paced, on-site environment on the Florida Keys coast. Flexibility to adapt to seasonal demand is preferred.