Luxury Front Office Leader — Assistant Manager

William Vale Employee LLC; New York (NY); On-site; USD 68,000 - 70,000; Full time

Job summary

The William Vale is seeking an Assistant Front Desk Manager to lead the Front Office Team with a guest-first mindset. You will partner with senior leadership to drive service excellence and ensure smooth day-to-day operations at a luxury property.

Responsibilities include coaching staff, coordinating with departments, and maintaining high standards for guest experiences, while supporting growth and continual improvement across the team.

Qualifications

• 3+ years’ hospitality experience, preferably in the luxury hotel arena.
• 1+ year leadership experience.
• Capacity to work varied shifts – including weekends and holidays, and shifts meeting the demands of a 24-hour operation.
• Assistant Front Desk Managers rotate overnight responsibilities. Expect 3x pm shifts and 2x overnight shifts weekly.
• Must be able to maintain confidentiality of sensitive guest and colleague information.
• Must be willing to stand for 6-8 hours at a time.

Responsibilities

• Coach and lead the Front Office Team alongside your fellow Assistant Front Desk leaders.
• Support the Director of Front Desk team vision by celebrating successes and providing feedback for growth.
• Build and maintain positive working relationships with all departments to ensure effectiveness and efficiency.
• Provide training to new hires and ongoing coaching to all team members.

Skills

Outlook/Office Suite

Organizational skills

Policy knowledge

Professionalism

Tools

Opera Cloud

Job description

The William Vale is seeking an Assistant Front Desk Manager to lead the Front Office Team with a guest-first mindset. You will partner with senior leadership to drive service excellence and ensure smooth day-to-day operations at a luxury property.

Responsibilities include coaching staff, coordinating with departments, and maintaining high standards for guest experiences, while supporting growth and continual improvement across the team.