Luxury Front Desk Leader: Guest Experience & Ops

Coury Hospitality; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Coury Hospitality is seeking a Front Office Manager to lead the front desk team in a luxury boutique hotel. The role focuses on delivering exceptional guest service, operational efficiency, and adherence to brand standards while managing staffing, training, and financial accuracy.

The Front Office Manager will oversee check-in/check-out procedures, guest amenities, and collaboration with housekeeping and other departments to ensure seamless guest experiences.

Qualifications

• Experience leading front desk teams in luxury/boutique hotels.
• Proven ability to coach and evaluate staff performance.
• Strong communication and guest-service focus.
• Solid understanding of staffing, scheduling, and labor cost control.
• Proficiency with property management systems and front office reporting.

Responsibilities

• Oversee daily front desk operations for seamless guest arrivals and departures.
• Lead, train, and evaluate front desk staff to uphold luxury service standards.
• Develop schedules and manage labor to ensure adequate staffing.
• Handle escalated guest concerns with professionalism and authority.
• Ensure accurate check-in/check-out, billing, and cash handling.

Skills

Front desk leadership

Staff coaching

Guest service excellence

Operational efficiency

Budget awareness

Communication skills

Problem solving

PMS familiarity

Security and privacy

Tools

Property Management System (PMS)

Front office reporting

Job description

Coury Hospitality is seeking a Front Office Manager to lead the front desk team in a luxury boutique hotel. The role focuses on delivering exceptional guest service, operational efficiency, and adherence to brand standards while managing staffing, training, and financial accuracy.

The Front Office Manager will oversee check-in/check-out procedures, guest amenities, and collaboration with housekeeping and other departments to ensure seamless guest experiences.