Front Office Manager in Training — Luxury Resort

D.c.-Global-Talent-Inc.; Big Sky (MT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Subsidized housing

Job summary

Assistant Front Office Manager at a luxury Montana resort is seeking an experienced leader to manage daily Front Office operations from arrival to departure, enhance service delivery, track guest preferences, and resolve issues.

Responsibilities include supervising and coaching the Front Office team, ensuring room assignments meet bookings, supporting revenue initiatives, and maintaining SOPs while coordinating with Finance and external partners.

Qualifications

• 2+ years in a Front Office role at a luxury 5-star hotel.
• Proficiency in hospitality revenue management and guest services.
• Experience in reservations and team development.
• Strong leadership and communication; fluent English.
• Proficiency in Microsoft Office and Opera PMS.

Responsibilities

• Lead and coach Front Office team, schedule and train staff.
• Resolve guest complaints and track issues across departments.
• Oversee Front Office in the Manager's absence and escalations.
• Maintain room assignment accuracy per bookings and preferences.
• Support rate knowledge and upselling; enforce credit control.
• Provide reports to Finance and liaise with third parties.
• Cover night shifts and frontline duties during high demand.

Skills

Leadership

Revenue management

Guest services

Team development

Customer service

Reservations experience

Communication skills

English proficiency

Tools

Microsoft Office

Opera PMS

Job description

Assistant Front Office Manager at a luxury Montana resort is seeking an experienced leader to manage daily Front Office operations from arrival to departure, enhance service delivery, track guest preferences, and resolve issues.

Responsibilities include supervising and coaching the Front Office team, ensuring room assignments meet bookings, supporting revenue initiatives, and maintaining SOPs while coordinating with Finance and external partners.