Luxury Front Office Leader

Fairmont Hotels & Resorts; Miami (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking an Assistant Front Office Manager to support the Front Office daily operations and guest services in a luxury Miami property. You will drive service excellence and coach colleagues to uphold brand standards while coordinating with other hotel departments.

The role requires leadership, strong communication, and a focus on guest satisfaction, with the ability to manage VIP guests and complex requests in a fast-paced luxury setting.

Qualifications

• Minimum 2–3 years in Front Office, Guest Services or Rooms Division in luxury/hospitality.
• 1 year of supervisory or leadership experience preferred.
• Experience in high‑volume luxury hotel environment is highly desirable.

Responsibilities

• Assist the Front Office Manager with daily operation of Front Office, including desk, guest services and VIP handling.
• Serve as visible leader, resolving guest needs promptly and professionally.
• Attend and/or lead hotel and departmental meetings as required.
• Ensure compliance with brand standards, procedures and service expectations.
• Coach and develop Front Office colleagues to maintain service excellence and accountability.
• Coordinate with departments to ensure smooth daily operations and communications.

Skills

Front Office Ops

Guest Services

Staff Leadership

Coaching & Training

VIP Services

Communication

Problem Solving

Education

High school diploma

Hospitality degree (preferred)

Tools

PMS

Guest feedback tools

MS Office

Job description

Fairmont Hotels & Resorts is seeking an Assistant Front Office Manager to support the Front Office daily operations and guest services in a luxury Miami property. You will drive service excellence and coach colleagues to uphold brand standards while coordinating with other hotel departments.

The role requires leadership, strong communication, and a focus on guest satisfaction, with the ability to manage VIP guests and complex requests in a fast-paced luxury setting.