Assistant Director of Front Office - Guest Experience Lead

1-Hotels-5; Miami Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Director of Front Office to lead the guest experience and oversee the Front Office team in Miami Beach. This role requires strong leadership and a passion for hospitality excellence.

The successful candidate will drive guest satisfaction, staff engagement, and financial performance, ensuring brand standards and a seamless 24-hour operation across all guest touchpoints.

Qualifications

• Minimum of 4 years in hotel operations or a similar front office role.
• Post-secondary diploma or degree is a plus.
• Strong leadership and team engagement skills.
• Excellent written and verbal communication.

Responsibilities

• Oversee front office operations and guest services to ensure excellence.
• Lead the Front Office team and drive staff engagement.
• Monitor financial performance and uphold brand standards.
• Collaborate with other departments to optimize guest flows.

Skills

Hotel operations

Guest service

Leadership

Communication skills

24/7 operations

Education

Post-secondary diploma or degree

Job description

Starwood Hotels is seeking an Assistant Director of Front Office to lead the guest experience and oversee the Front Office team in Miami Beach. This role requires strong leadership and a passion for hospitality excellence.

The successful candidate will drive guest satisfaction, staff engagement, and financial performance, ensuring brand standards and a seamless 24-hour operation across all guest touchpoints.