Lux Front Office & Guest Experience Manager

Four Seasons; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Job summary

Four Seasons Hotel Miami is seeking an Hotel Assistant Manager to lead Front Desk, Guest Services and Concierge teams, ensuring seamless guest experiences from check-in to check-out. You’ll coordinate with Sales and Catering, manage room blocks, and uphold hotel standards with a focus on service quality.

The role requires luxury-hotel experience, strong communication, a customer-first approach, and the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent written and verbal grammar and composition skills.

Responsibilities

• Manage Front Desk, Guest Services, and Concierge staff (in absence of Concierge).
• Coordinate arrivals, departures and billing with Sales and Catering.
• Block rooms for arrivals and handle special attention and group blocks.
• Ensure financial procedures are followed and resolve credit issues.
• Respond promptly to guest requests and manage in-person and phone interactions.

Skills

Grammar skills

Front Office experience

Concierge responsibilities

City knowledge

Teamwork

Multi-tasking

Job description

Four Seasons Hotel Miami is seeking an Hotel Assistant Manager to lead Front Desk, Guest Services and Concierge teams, ensuring seamless guest experiences from check-in to check-out. You’ll coordinate with Sales and Catering, manage room blocks, and uphold hotel standards with a focus on service quality.

The role requires luxury-hotel experience, strong communication, a customer-first approach, and the ability to multi-task in a fast-paced environment.