Luxury Front Office Lead | Guest Experience & VIP Service

La Bahia Hotel; Santa Cruz (CA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

La Bahia Hotel is seeking an Assistant Front Office Manager to lead daily front office operations and uphold exceptional guest service. The role collaborates with housekeeping, maintenance, and other departments to maintain efficiency and uphold Forbes-inspired standards while elevating our beachfront property.

The candidate should bring strong communication, leadership, and problem-solving skills, with prior luxury hotel experience and a track record of team leadership and guest satisfaction.

Competenze

• 2+ years of experience as Assistant Front Office Manager in a luxury hotel/resort overseeing multiple departments.
• Experience in a luxury resort is preferred.
• Hotel opening experience is a plus.
• Dynamic and entrepreneurial—able to lead a team by example.
• Knowledge of local/state laws related to the rooms department.
• Knowledge of Forbes 5 Star and AAA 5 Diamond luxury room service standards.
• Housekeeping experience/knowledge is a plus.
• Strong leadership and management reporting skills.
• Strong business acumen and excellent communication (written, verbal, and presentations).
• Strong problem-solving, decision-making, conflict management, and interpersonal skills.
• Ability to influence others and maintain strong organizational skills.

Mansioni

• Handle guest and internal inquiries courteously and ensure issues are resolved.
• Maintain positive guest and colleague relationships.
• Ensure Front Office staff deliver professional, exceptional service at all times.
• Greet and check-in VIP and long-stay guests.
• Ensure staff are familiar with hotel products and services.
• Verify guests receive optimal service during check-in/out.
• Monitor Front Office areas during peak periods for quality and efficiency.
• Collaborate with Housekeeping/Engineering to block rooms for maintenance.

Conoscenze

Communication skills

Leadership skills

Problem solving

Decision making

Conflict management

Influence others

Organizational skills

Business acumen

Descrizione del lavoro

La Bahia Hotel is seeking an Assistant Front Office Manager to lead daily front office operations and uphold exceptional guest service. The role collaborates with housekeeping, maintenance, and other departments to maintain efficiency and uphold Forbes-inspired standards while elevating our beachfront property.

The candidate should bring strong communication, leadership, and problem-solving skills, with prior luxury hotel experience and a track record of team leadership and guest satisfaction.