Luxury Front Office Lead – Guest Experience & VIP Relations

montage; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage seeks an Assistant Rooms Manager to lead the Front Office team and uphold the highest standards of guest service at our luxury resort in New York. You will brief staff on arrivals, VIPs, and daily group activities, while building strong relationships with local leaders and vendors to enhance the guest experience.

Responsibilities include staff selection and training, inventory control, and ensuring procedures improve communication.

Qualifications

• College degree preferred.
• 2–3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must possess a positive attitude and be willing to learn.
• Must integrate company values in interactions.
• Must adapt to new software quickly.
• Dependable and available to work weekends, nights and/or holidays.

Responsibilities

• Effectively leading and managing the Front Office team.
• Ensuring staff are briefed on arrivals, VIPs, and daily group activities.
• Building positive rapport with local community leaders and vendors.
• Staying informed of community offerings to ensure exceptional guest experiences.
• Ensuring excellent customer service throughout guests' stay.
• Selecting, training, and scheduling front desk Associates.
• Maintaining procedures for Guest Relations to improve processes and communication.
• Ordering supplies and managing inventory levels.
• Developing front desk staff to meet standards consistently.
• Performing additional duties as required by business needs.

Skills

Leadership experience

Education

College degree preferred

Tools

MS Office suite

Job description

Montage seeks an Assistant Rooms Manager to lead the Front Office team and uphold the highest standards of guest service at our luxury resort in New York. You will brief staff on arrivals, VIPs, and daily group activities, while building strong relationships with local leaders and vendors to enhance the guest experience.

Responsibilities include staff selection and training, inventory control, and ensuring procedures improve communication.