Assistant Rooms Manager

montage; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage seeks an Assistant Rooms Manager to lead the Front Office team and uphold the highest standards of guest service at our luxury resort in New York. You will brief staff on arrivals, VIPs, and daily group activities, while building strong relationships with local leaders and vendors to enhance the guest experience.

Responsibilities include staff selection and training, inventory control, and ensuring procedures improve communication.

Qualifications

• College degree preferred.
• 2–3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must possess a positive attitude and be willing to learn.
• Must integrate company values in interactions.
• Must adapt to new software quickly.
• Dependable and available to work weekends, nights and/or holidays.

Responsibilities

• Effectively leading and managing the Front Office team.
• Ensuring staff are briefed on arrivals, VIPs, and daily group activities.
• Building positive rapport with local community leaders and vendors.
• Staying informed of community offerings to ensure exceptional guest experiences.
• Ensuring excellent customer service throughout guests' stay.
• Selecting, training, and scheduling front desk Associates.
• Maintaining procedures for Guest Relations to improve processes and communication.
• Ordering supplies and managing inventory levels.
• Developing front desk staff to meet standards consistently.
• Performing additional duties as required by business needs.

Skills

Leadership experience

Education

College degree preferred

Tools

MS Office suite

Job description

ESSENTIAL FUNCTIONS

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadershipexperience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational andtime management skills
• Strong knowledge of MS Office,including Word, Excel, PowerPoint and Outlook
• Must possess a positiveattitude
• Must be willing to participatein a learning environment
• Must integrate company valuesthroughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable andavailable to work within the resort on weekends, nights and/or holidaysbased on business demands

The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.