Luxury Front Office Lead — Guest Experience & VIP Service

Crescent Hotels & Resorts; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

401(k) eligibility

Hotel travel benefits

Professional development

Job summary

Elysée New York, a luxury boutique hotel in Midtown Manhattan, is seeking an experienced Assistant Front Office Manager to guide guest arrivals and departures across Front Desk, Bell Services, PBX, and overnight operations, in partnership with Guest Services.

Reporting to the Front Office Manager, this role leads the team, trains new staff, maintains brand standards, and ensures a seamless guest journey while maintaining flexible scheduling across weekends and holidays.

Qualifications

• Strong service presence with luxury hospitality mindset.
• Ability to lead from the lobby with emotional intelligence and discretion.
• Experience with front desk operations, reservations, PBX, and overnight procedures.
• Familiarity with Leading Quality Assurance, Forbes standards, and guest recovery.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise Front Desk, Bell Attendants, and PBX on shift.
• Lead shift briefings on occupancy, VIPs, and guest preferences.
• Assist in training and onboarding of front office team members.
• Ensure brand standards and service quality across the lobby and front office.

Skills

Front Office leadership

Guest service excellence

Discretion and judgment

Problem solving

Education

Bachelor's degree in Hospitality Management

Minimum 1 year supervisory Front Office experience

Experience with Leading Quality Assurance / Forbes standards

Job description

Elysée New York, a luxury boutique hotel in Midtown Manhattan, is seeking an experienced Assistant Front Office Manager to guide guest arrivals and departures across Front Desk, Bell Services, PBX, and overnight operations, in partnership with Guest Services.

Reporting to the Front Office Manager, this role leads the team, trains new staff, maintains brand standards, and ensures a seamless guest journey while maintaining flexible scheduling across weekends and holidays.