Luxury Front Office Leader: Elevate Guest Experience

montage; Big Sky (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

Montage International is seeking a Front Office leader for a luxury resort in Big Sky, MT. The role focuses on managing the Front Office team, ensuring exceptional guest service, and maintaining strong internal communications to support arrivals, VIPs and daily activities.

The position requires a college degree preference and 2–3 years of leadership experience in a luxury hotel, with strong guest recovery and organizational skills. Availability for weekends/nights/holidays is expected.

Qualifications

• College degree preferred.
• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.

Responsibilities

• Effectively leading and managing the Front Office team.
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities.
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike.
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional.
• Ensuring excellent customer service is provided to guests throughout their stay.
• Selecting, training, and scheduling front desk Associates.
• Maintaining new procedures for Guest Relations operations that improve processes and communication.
• Ordering supplies and maintaining an appropriate level of inventory.
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis.
• Performing additional duties as assigned that may be outside of the normal scope based on business needs.

Education

College degree preferred

Job description

Montage International is seeking a Front Office leader for a luxury resort in Big Sky, MT. The role focuses on managing the Front Office team, ensuring exceptional guest service, and maintaining strong internal communications to support arrivals, VIPs and daily activities.

The position requires a college degree preference and 2–3 years of leadership experience in a luxury hotel, with strong guest recovery and organizational skills. Availability for weekends/nights/holidays is expected.