Luxury Front Office Director: Lead Guest Services & Ops

Pyramid Global Hospitality; Seattle (WA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Competitive 401K

Cash incentives

Job summary

InterContinental Seattle Bellevue, a Pyramid Global Hospitality property, leads luxury guest experiences in downtown Bellevue through exceptional Front Office leadership. The role will oversee Guest Services, front desk operations, and Night Audit, driving VIP service, guest satisfaction, and brand standards across the department.

The Director will partner with the Operations team and General Manager, mentor staff, manage budgets, ensure security, and maintain top-tier service while upholding

Qualifications

• Bachelor's degree in Hotel Administration or Business Administration.
• Four years of guest service/hotel experience with two years in a management role.
• Excellent organizational skills.
• Local Bellevue/Seattle market knowledge preferred.
• Opera PMS experience preferred but not required.

Responsibilities

• Lead and manage all Front Office associates including Guest Services, front desk agents, and Night Audit.
• Create weekly staff schedules.
• Collaborate with Operations team and General Manager.
• Maintain Guest Satisfaction scores and VIP service standards.
• Oversee night audit, prepare daily financial reports and forecasts.
• Manage department budget with Finance.
• Ensure safety and security procedures.

Skills

Front Office Leadership

Guest Services

Budgeting

Training & Mentoring

Communication

Education

Bachelor's degree in Hotel Administration or Business Administration

Tools

Opera PMS

Job description

InterContinental Seattle Bellevue, a Pyramid Global Hospitality property, leads luxury guest experiences in downtown Bellevue through exceptional Front Office leadership. The role will oversee Guest Services, front desk operations, and Night Audit, driving VIP service, guest satisfaction, and brand standards across the department.

The Director will partner with the Operations team and General Manager, mentor staff, manage budgets, ensure security, and maintain top-tier service while upholding