Director of Front Office - Luxury NYC Hotel (Flexible)

The Fifth Avenue Hotel; New York (NY); On-site; USD 108,000 - 132,000; Full time

Job summary

The Fifth Avenue Hotel in New York, NY seeks a Director of Front Office to provide strategic leadership and oversee front office operations for a 149-room luxury property. You will shape guest experiences, drive service excellence, and manage budgets, staffing, and vendor relationships with a keen eye for detail.

Ideal candidates bring significant luxury-hotel leadership experience, strong interpersonal skills, and a passion for creating memorable first impressions in a fast-paced environment.

Qualifications

• Previous significant managerial and leadership experience in a luxury, five-star, or high-end hospitality environment is required.
• Associate or Bachelor's degree in Hospitality Management or equivalent experience preferred.
• Strong organizational, communication, and refined interpersonal abilities with a high attention to detail.
• Proven ability to manage multiple priorities in a fast-paced, high-pressure setting.

Responsibilities

• Direct and oversee all front office functions to maintain a luxury, five-star standard of hospitality.
• Shape the guest journey reflecting the hotel's unique identity.
• Recruit, train, and develop a high-performing team of associates and department managers.
• Manage departmental budgets, inventory controls, and labor costs while maintaining luxury standards.
• Oversee vendor and personnel contracts throughout the hotel.

Skills

Leadership experience

Hospitality management

Organizational skills

Communication

Education

Hospitality management degree

Job description

The Fifth Avenue Hotel in New York, NY seeks a Director of Front Office to provide strategic leadership and oversee front office operations for a 149-room luxury property. You will shape guest experiences, drive service excellence, and manage budgets, staffing, and vendor relationships with a keen eye for detail.

Ideal candidates bring significant luxury-hotel leadership experience, strong interpersonal skills, and a passion for creating memorable first impressions in a fast-paced environment.