Luxury Front Office Director — Guest Experience Lead

The Fifth Avenue Hotel; New York (NY); On-site; USD 108,000 - 132,000; Full time

Job summary

The Fifth Avenue Hotel in New York offers a Director of Front Office role leading upscale guest service, strategy, and operations. You will shape the guest journey, oversee a high-performing front office, and collaborate with Sales, Housekeeping, Engineering, and F&B to deliver five-star experiences.

Ideal candidate brings significant luxury hotel leadership, advanced people management skills, and a track record of maintaining exceptional standards in a fast-paced, high-end environment.

Qualifications

• Significant leadership experience in luxury hospitality.
• Associate or Bachelor’s degree in Hospitality Management or equivalent.
• Experience in large, five-star hotels.
• Strong organizational, communication, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Direct and oversee all front office functions to a luxury five-star standard.
• Maintain a pristine, organized front office and property environment.
• Review guest correspondence and incidents to guide staff.
• Shape the guest journey and ensure memorable first impressions.
• Coordinate with Sales, Housekeeping, Engineering, and F&B to optimize occupancy and service.
• Develop budgets, forecasts, and financial controls for the front office.
• Uphold safety, cleanliness, and sustainability protocols.

Skills

Leadership

Guest Service

Front Office

Operations Oversight

Budgeting

Team Development

Quality Standards

Education

Hospitality Management Degree

Job description

The Fifth Avenue Hotel in New York offers a Director of Front Office role leading upscale guest service, strategy, and operations. You will shape the guest journey, oversee a high-performing front office, and collaborate with Sales, Housekeeping, Engineering, and F&B to deliver five-star experiences.

Ideal candidate brings significant luxury hotel leadership, advanced people management skills, and a track record of maintaining exceptional standards in a fast-paced, high-end environment.