Front Office Supervisor

Montage International; Big Sky (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International in Big Sky, Montana, seeks a Front Office Supervisor to support the Director of Front Office in managing guest reception, services, reservations and concierge; focusing on profitability and proactive leadership. This role partners across departments to align with the company’s goals, vision and values.

The ideal candidate has a bachelor’s degree and 4+ years in customer service with 2–3 years of hotel supervisory experience; strong skills in Word, Excel, PowerPoint, Opera

Qualifications

• Bachelor’s Degree required.
• Minimum of four (4) years’ experience in customer service.
• Two (2) to three (3) years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur.
• Luxury hotel experience strongly preferred.
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred.

Responsibilities

• Supporting the department operation and providing direct service to guests as needed, leading by example.
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs.
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations.

Skills

Customer service

Leadership

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Supervisor

Summary

The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Essential Functions

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

Qualifications

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

Physical Requirements

Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.