Director of Front Office

Montage International; Washington (District of Columbia); On-site; USD 95,000 - 105,000; Full time

Job summary

Montage International is seeking a Director of Front Office to run guest reception, reservations and concierge operations with strategic leadership and financial oversight. The role partners with the business to align with goals, mission and values.

Qualification includes 3-5 years in hotel management, a Bachelor's degree, and strong proficiency in Opera, HotSOS, Rex and Microsoft Office.

Qualifications

• Three to five years of hotel management experience.
• Bachelor's Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Create, implement and execute department trainings, recruiting and pre-shifts.
• Manage associate engagement, scheduling, payroll, counseling and department meetings.
• Develop profit and flow-through strategies and programs.
• Review daily financial and labor reports to meet annual budget and forecasts.
• Oversee guest arrival/departure experience to exceed expectations.
• Analyze monthly P&L and improve long-term financial performance.
• Lead by example and provide direct service to guests as needed.
• Ensure compliance with federal, state and local employment and civil rights laws.

Skills

Hotel management

Team leadership

Operations management

Education

Bachelor's degree

Tools

Opera

HotSOS

Rex

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Director of Front Office SUMMARY

The Director of Front Office is responsible for managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Create, implement and execute department trainings, recruiting and innovative pre-shifts
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Create and implement profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws. Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

QUALIFICATIONS

• Three to five years of hotel management experience
• Bachelor's Degree required
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

PREFERRED

• Luxury hotel experience strongly preferred

PHYSICAL REQUIREMENTS

• Most work tasks are performed indoors.
• Position requires walking and giving direction most of the working day.
• Must be able to stand and walk for 8 hours a day.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale for the Director Front Office position is $95,000.00 - $105,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy