Front Office Director

Four Seasons Hotels and Resorts; Brookside (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Multicultural work environment

Learning and development opportunities

Professional growth

Job summary

Four Seasons Hotels and Resorts Dominican Republic Tropicalia seeks a Front Office Director to lead daily Front Office operations and deliver exceptional guest experiences from arrival through departure. The role requires strong leadership, a sharp focus on service, and collaboration with other departments to ensure seamless guest journeys.

You will develop and support a high-performing team, uphold luxury standards, and manage occupancy, VIPs and special requests in a holistic, guest-centric

Qualifications

• Experience as Front Office Director/Manager or similar in luxury hospitality.
• Proven leadership and ability to develop teams.
• Advanced English proficiency.
• Strong focus on service, attention to detail and guest experience.
• Knowledge of Front Office operations and hotel management systems.

Responsibilities

• Lead and oversee daily Front Office operations.
• Ensure seamless and personalized guest arrivals, stay and departure.
• Develop, coach and support the team while maintaining high service standards.
• Coordinate with Housekeeping, Reservations, Concierge, Guest Relations and others.
• Monitor operational indicators, quality standards and procedures.
• Support occupancy planning, VIP arrivals, groups and special guest requirements.

Skills

Leadership

Communication

Problem-solving

Guest Experience

Team Development

Tools

Hotel management systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role:

Responsible for leading Front Office operations, ensuring an exceptional guest experience from arrival through departure while maintaining high service standards and an efficient, coordinated, and personalized operation.

What You’ll Do:

• Lead and oversee daily Front Office operations.
• Ensure a seamless and personalized experience throughout guest arrival, stay, and departure.
• Lead, develop, and support the team while promoting high standards of service and performance.
• Manage and follow up on special requests, sensitive situations, and service recovery opportunities.
• Coordinate with Housekeeping, Reservations, Concierge, Guest Relations, and other departments to ensure integrated operations.
• Monitor operational indicators, quality standards, and departmental procedures.
• Support planning for occupancy, VIP arrivals, groups, and special guest requirements.

Requirements:

• Previous experience as a Front Office Director, Front Office Manager, Rooms Division Manager, or in a similar role.
• Strong experience in luxury hospitality or high-end resort environments.
• Proven experience leading and developing teams.
• Excellent leadership, communication, and problem-solving skills.
• Strong focus on service, attention to detail, and guest experience.
• Knowledge of hotel management systems and Front Office operations.
• Advanced English proficiency.

We Offer:

• The opportunity to be part of a high-level hospitality operation.
• A dynamic and multicultural work environment.
• Learning, development, and professional growth opportunities.
• Competitive compensation and benefits package.

Availability:

Availability to work flexible schedules, including weekends and holidays, based on operational needs.