Luxury Front Office Assistant Manager - Overnight Relief

On Target Executive Search; California (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

401k

Job summary

On Target Executive Search is seeking a highly motivated Assistant Front Office Manager to join a prestigious 5-star hotel in Los Angeles. You will support the Front Office Manager, oversee front desk operations, ensure exceptional guest service, and lead a team of front office professionals.

This role requires a minimum of 2 years of supervisory experience in a luxury hotel, English fluency, and proficiency with Opera, ALICE and PMS.

Qualifications

• Minimum 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.
• Ability to work 2-nights per week to provide overnight relief to the Night Auditor.
• Degree or diploma in Hospitality Management or related field preferred.
• Excellent communication, leadership, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English required; additional languages a plus.

Responsibilities

• Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.
• Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.
• Resolve guest complaints and handle escalated issues with professionalism and efficiency.
• Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
• Maintain accurate records of room availability, guest accounts, and billing processes.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Assist in scheduling staff, managing payroll, and conducting performance evaluations.
• Support training and onboarding of new front office team members.
• Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.

Skills

Supervisory experience

Leadership

Customer service

Communication

Problem solving

Flexibility

Education

Hospitality management degree or diploma

Tools

Opera PMS

ALICE

PMS

Microsoft Office

Job description

On Target Executive Search is seeking a highly motivated Assistant Front Office Manager to join a prestigious 5-star hotel in Los Angeles. You will support the Front Office Manager, oversee front desk operations, ensure exceptional guest service, and lead a team of front office professionals.

This role requires a minimum of 2 years of supervisory experience in a luxury hotel, English fluency, and proficiency with Opera, ALICE and PMS.